Responding to Difficult Customers

Difficult customers are everywhere; this Lunchtime Learning Seminar explores the golden rules of communication and how they can help us better manage the disappointments and unhappiness of such customers…

It just might be an angry customer who feels their needs have not been met, a disappointed customer who is unhappy with the service or seriously it can be someone who is simply out to make life difficult for everyone around them. Applying the principles of The Golden Rules of Communication you will be able to:

1. Better understand your customers' position and in the moment needs;

2. Make an effective choice of how to approach them; and

3. What communication approach to take in that moment.

This seminar is a must for anyone in a leadership position within any corporation!