Mastering Anger Management in the Workplace: De-escalate with Confidence

SWAA Consultants
Sep 27, 2024
1 min read

Updated: Jan 4

Mastering Anger Management in the Workplace: De-escalate with Confidence

Turn anger from a workplace liability into clear communication, safer interactions, and productive problem-solving.

Who it’s for...

Managers & team leaders
HR / People & Culture
Supervisors
Customer-facing staff
Workplace wellbeing champions
Coaches & support practitioners

What you’ll be able to do...

Explain the anger cycle and fight-or-flight response in plain workplace language
Identify myths, warning signs, triggers (“hot buttons”), and escalation patterns early
Use practical in-the-moment regulation tools (coping thoughts, relaxation, healthy outlets)
Communicate with less heat and more clarity using objective language and I-messages
Apply negotiation and de-escalation techniques to handle others’ anger safely and constructively

Format...

Live online or in-person workshop with highly practical + interactive lab.

Time + CPD hours...

4 hours with 4 CPD hours (estimated) dependant on different peak bodies.

Assessment Options...

None include in seminar. We encourage that you also undertake the Live Online Nexus CPD Assessment Interview which validates learning outcomes for the Australia / Asia-Pacific context and includes Nexus College Certificate of Attendance for various peak bodies recognition.

Provider...

Nexus College Australasia (Live delivery). Team in-house delivery available on request. The content of this program has been adapted by the team at Shane Warren and Associates.